Jazz Kidjo – Privacy Policy (Pakistan)

At Jazz Kidjo, your family’s privacy and trust are our top priority. We are committed to handling your personal information responsibly, securely, and transparently. This Privacy Policy (“Policy”) explains how we collect, use, and protect your information when you use the Jazz Kidjo app and related services (“Service”).

By using Jazz Kidjo, you agree to the terms of this Policy. If you do not agree, you may discontinue use of the Service at any time.

1. Consent and Policy Updates

By creating an account or using our Service, you consent to the collection and processing of your information as described here. We may update this Policy periodically to reflect improvements, legal requirements, or new features. Updated versions will be available on our platform, and we encourage you to review them from time to time.

2. Information We Collect and Why

We collect only the information necessary to provide a safe, personalized, and enjoyable experience for you and your children.

a. Personal Information

• Account Details – Name, mobile number, or email address used for registration and verification.
• Child Profile Information – Optional details (such as age range or preferences) used only to tailor content appropriately.
• Payment Information – If applicable, processed securely through Jazz’s billing system.

b. Technical Information

• Device Data – Device type, operating system, network details, and app version, used to improve performance and compatibility.
• Usage Logs – Anonymous activity data (e.g., viewing time, error reports, timestamps) to help us enhance quality and troubleshoot issues.

c. Optional Information

• Feedback or Surveys – We may invite you to share opinions or suggestions to help us improve the Service. Participation is always voluntary.

We use this information to:

• Provide and improve the Service experience.
• Personalize content for children in a safe manner.
• Manage subscriptions, payments, and customer support.
• Ensure compliance with Pakistan Telecommunication Authority (PTA) guidelines and applicable privacy laws.

3. App Permissions

Certain features may require limited phone permissions to function correctly:

• SMS Access – For one-time password (OTP) verification.
• Storage Access – To download or save app content.
• Internet Access – To stream or sync videos and lessons.

All permissions are requested transparently, used only for their stated purpose, and can be managed through your device settings.

4. Cookies and Third-Party Services

Jazz Kidjo may use trusted third-party tools (e.g., analytics or hosting services) to maintain and improve app performance. These partners may use cookies or anonymous identifiers to help us understand usage trends. All partners are required to follow strict confidentiality and data-protection agreements and cannot use your data for unrelated purposes.

5. Data Protection and Security

We use industry-standard measures to protect your data from unauthorized access, misuse, or loss. While no system can guarantee complete security, we continuously update our safeguards to keep your data protected and secure.

6. Children’s Safety and Content

Jazz Kidjo is designed to provide family-friendly content in a secure digital space. Any personal details linked to child profiles are used only to personalize content and are never shared for advertising or marketing.

7. Sensitive Information

We do not collect or store sensitive personal information such as race, religion, health data, or political opinions. Please avoid sharing such details through the app.

8. Your Rights and Choices

You may:

• Access or update your account information anytime.
• Delete your account or withdraw consent by contacting our support team.
• Request clarification about how your data is used.

We respect your choices and aim to respond to all privacy-related requests promptly.

9. Governing Law

This Policy is governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan, and complies with PTA data-privacy regulations.

10. Contact Us

We value your trust and are here to assist with any questions or concerns about your privacy. For support or inquiries, please contact: customercare@switch.com.pk